- 14 – Days Trial Period
- 1 – Year Warranty
Our 30-point control test will pinpoint
the exact areas in the device that need
our attention. The battery life is
carefully inspected – all devices below
90% battery life will be replaced.
At the heart of the source
We run in-house scans to ensure that
none of our devices were stolen, locked
or blacklisted. Every unit is carefully
inspected and wiped clean of personal
data, to prepare a blank slate for the
next user. We collect the unique IMEI
number of each phone for us to be able
to monitor each step of the refurbishment process.
“Refurbishment – the new “New”
Our in-house hardware engineers use
only original, certified parts to replace
our phones’ hardware. Once all parts
are in place, we ensure that the phone’s
OS is up-to date.
Grading and Delivery
After a thorough disinfection and final
diagnostics, our phones are assigned a
grade according to the Zoobbay Grading System.Once our phones are
ready for a new life, they are hand-packed and ready for delivery.
Changed your mind?
This happens to the best of us.
If the product has not met your 100%
expectations, log in to your account
here to contact our customer service.
We will be in touch with you within
24 hours to walk you through the steps
Once the device has been returned to
us according to the Return Policy,
we will fully reimburse you.
We’ve got you covered
Zoobbay warranty comes free for a
1-year period whenyou purchase any
device on our site. This covers any
product defects or malfunctions
which are independent of personal use.
If you notice any defects within the
warranty period, sign in to your
account and contact our Customer
Support Team who will take care of
you within 24 hours. After running
thorough diagnostics, we will either
repair your smartphone at no cost or
exchange the product with another
refurbished device in order to make
everything smooth for you.
In the event of repairs or replacement
of any part(s) of the product, this
warranty will continue and remain in
force for the rest of the unexpired
period. If you want to know more
about the warranty, read the full policy here.