SHIPPING POLICY

If you need more information you can contact our customer service in your personal space here

SHIPPING POLICY

Free Standard Shipping in Hong Kong with every order.

Service areas: Standard Delivery Service is available within Hong Kong Island, Kowloon, New Territories, Outlying Islands. This service is NOT available in certain areas, including but not limited to: Big Wave Bay, Lo Wu, Tai O Island, Siu Ho Wan and Po Toi Islands. P.O Box will not be accepted as shipping address.

Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only. If a customer requires orders sent to multiple addresses, the customer needs to place a separate order per address.

Shipping days and schedules

Standard Delivery

The shipment will be ready and delivered to the specified shipping address within 2 business days upon confirmation of payment. Delivery will be available from Monday to Friday (9a.m.-5p.m.). and times may vary depending on stock availability.

Shipment tracking/ change of shipping address

Please contact SF Express to track your shipment.Once the order is shipped out, any changes in the address shall be arranged with SF Express by contacting their Customer Service directly. If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express directly in order to make further arrangements.

SF Express

Customer Service Hotline and Office Hours: +852 2730 0273 (Hong Kong)

Mondays to Fridays

08:00 – 20:30

Saturdays, Sundays and Public Holidays

08:00 – 20:00

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You can contact our customer service through your personal space here

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