RETURN POLICY

If you need more information you can contact our customer service in your personal space here

Physical/External damage Upon delivery, please examine the goods immediately for deficiencies and/or damages of appearance and whether all accessories are included. If any concerns arise, please contact our Service Support under MY ACCOUNT. Once a device has been signed for at delivery, Zoobbay reserves the right to refuse to exchange a product on the grounds of physical or external damage.

14-day trial

Once the device is delivered, you have 14 days to retract your purchase. To return it, the product must be in the exact same condition as received. Zoobbay reserves the right to refuse a return if these conditions are not met. Please contact our Service Support to raise a ticket for returns, our team will get back to you via e-mail within 24 hours. – Packing, accessories, gifts and user guide should be returned together with the product in original external condition for exchange or refund. – The product to be returned should not be damaged, scratched, defaced or contain any trace of water damage. – No exchange would be made for product which has undergone any repair by external parties. • In the event that you find the size of the ordered product does not fit your requirement, (a) if it is before delivery, Zoobbay may at its discretion change the product model or product brand for you; (b) if it is after delivery (and the package is unopened), subject to a payment by you of the price difference between the original and replacement products and a handling fee, being the shipping fee to send the replaced product, Zoobbay may at its discretion arrange a change of product model or product brand for you; (c) if it is after delivery and the package of the product is opened, no replacement arrangements will be made. If a product was agreed to be returned, however due to special circumstances, was out of stock and/or sold out, Zoobbay will refund your payment.

How long will it take to receive my refund?

You will receive your refund within 2 weeks of your request.

How will I receive my refund?

Refund will be processed after we receive the item. Refund will be received via the same credit card you used to purchase on our website.

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