FAQ

If you still can’t find an answer to your question please contact our customer service in your personal space here

1. The product had a previous life. That means it has previously belonged to an individual or to a company, or was used for
display at a store, or had been offered for sale without being sold.

2. The product has been checked by a qualified professional before being offered for sale again. And, where necessary, it has been repaired (with parts replaced if needed)

3. In terms of technical performance, it is just as good as a new product but better.

While refurbished phones have often been used, the term “used” has a more specific meaning. A used phone is sold as-is. It has not been tested or fixed, and it does not come with a guarantee. … A refurbished phone is different in that it has been tested, repaired if necessary, and it has been cleaned.

Our team based in Hong Kong takes care of refurbishment at every step of the way – from the selection of the best secondhand devices to fixing each piece to the right place. We follow a strict Quality Assurance methodology according to European standards.

All our phones and devices come from trusted, verified suppliers in Asia. Before even working on the phones, we undergo several steps of verification to ensure that the phones we receive are authentic from the brand, virus and malware-free and not stolen.

Unfortunately, that’s not possible right now. We handle hundreds of devices at any given time, making it impossible for us to offer pictures of each individual item. To give you an idea of how your product will look, we’ve created a grading system that you can refer to when deciding to buy.

Not yet, but we are working on it! Watch this space for more.

All phones are unlocked – what this means is that our customers will be able to use our phones across all networks, local and international.

Each device comes with a corresponding set of original plug and charging cable, please refer to the product specifications in our website. 

We check every battery to make sure it reaches at least 90% of its initial charging capacity. If it does not meet this standard, the battery is automatically replaced by a new one.

All our phones are functionally and internally good as new. Where our prices differ are based on the aesthetics of the body and the screen, which are sorted according to four grades. See our grades :

Diamond: 100% fully functional. No scratches, exterior looks new. The screen is completely intact and without scratches.

Gold: 100% fully functional. Very light scratches on the exterior, invisible from more than 10 inches away. the screen is completely intact and without scratches.

Silver: 100% fully functional. Light scratches on the body that may be visible from more than 10 inches away. The screen may have small scratches that are invisible when the device is on.

All our phones are 100% functional and internally good as new. Where our prices differ are based on the aesthetics of the body and the screen, which are assigned according to three grades. Based on these grades, the prices of the models vary significantly.

They say beauty is only skin-deep, well, so are our phones. All our phones across silver and diamond are identical in their internal function and form.
However, we grade the external casing of the phones across our three-point grading system. 

Standard Delivery

We are sorry to hear that. It is very important for you to check the exterior condition of a package before signing the delivery receipt. If you have received the product with a damaged package after signing, please contact our Customer Service ASAP here (within 48 hours of receipt).

We count delivery time per business days (Monday – Friday, except public holidays). If you have purchased one of our devices on a Saturday, please expect delivery within 2 working days from Monday. If after 2 working days, your product has yet to arrive. If after checking on the shipping company’s website the package seems lost, late or stolen, do not hesitate to contact the carrier directly to clarify. If the package is lost (this is rare, but it’s important to be prepared), we are asked to open an investigation. From our end, we will do our best to assist you in your dealings with the shipping company.

As soon as we ship your product, you will receive an e-mail confirmation with tracking number and link.

Once you place your order, our team at headquarters will process, pack and ship your order within 24 hours. You will receive your tracking number by email. If your order is placed after 1:00 pm (Hong Kong time), your package will be shippped within the next business day. Please take note that during certain periods, or due to unforseen events, the delivery may take a bit longer.

We deliver in 48 hours to the major areas in Hong Kong. However, for some slightly remote regions, delivery time can take a bit longer than expected. Please see our coverage areas here

Zooppay Delivery

Zooppay allows you to check first and pay after. It’s much more than cash on delivery, our staff will allow you to check the product upon delivery and pay cash if it meets your expectation. We sell Premium Refurbished Smartphones with Premium Service!

Delivery from Monday to Friday. We offer 3 time slots for you to choose from:

  • 9am to 12pm
  • 12pm to 3pm
  • 3pm to 6pm

Step 1 : Choose Zooppay – Check&Pay on the Check Out page

Step 2 : Our Customer Care officer will contact you by email within 1 business day to arrange your delivery.

Step 3 : Reply with your most convenient time slot.

Step 4 : Our staff will deliver the product to you within 2 working days

Step 5 : You first check the product and pay cash if you are happy with it.

No worries! Our return policy is 14 days. Learn more here or contact our Customer Service who will walk you through the process here

Zoobbay warranty comes free for a 1-year period when you purchase any device on our site.

1. This covers any product defects or malfunctions which are independent of personal use. If you notice any defects within the warranty period, sign in to your account and contact our Customer Support who will take care of you within 24 hours.

2. After running thorough diagnostics, we will either repair your smartphone at no cost or exchange the product with another refurbished device in order to make everything smooth for you.

3. In the event of repairs or replacement of any part(s) of the product, this warranty will continue and remain in force for the rest of the unexpired period. If you want to know more about the warranty, read the full policy here.

We accept Visa, MasterCard, and American Express for now.

We can repair cracked screens on our phones at a special price, which will ensure that the rest of your warranty period remains valid.

We glad you asked this question! Our team is dedicated to widening the reach of the green economy. In a world where new product lifecycles get shorter and shorter, we aim to bring you more eco-conscious choices that are trustworthy. Learn more here

1. The product had a previous life. That means it has previously belonged to an individual or to a company, or was used for
display at a store, or had been offered for sale without being sold.

2. The product has been checked by a qualified professional before being offered for sale again. And, where necessary, it has been repaired (with parts replaced if needed)

3. In terms of technical performance, it is just as good as a new product but better.

While refurbished phones have often been used, the term “used” has a more specific meaning. A used phone is sold as-is. It has not been tested or fixed, and it does not come with a guarantee. … A refurbished phone is different in that it has been tested, repaired if necessary, and it has been cleaned.

Our team based in Hong Kong takes care of refurbishment at every step of the way – from the selection of the best secondhand devices to fixing each piece to the right place. We follow a strict Quality Assurance methodology according to European standards.

All our phones and devices come from trusted, verified suppliers in Asia. Before even working on the phones, we undergo several steps of verification to ensure that the phones we receive are authentic from the brand, virus and malware-free and not stolen.

Unfortunately, that’s not possible right now. We handle hundreds of devices at any given time, making it impossible for us to offer pictures of each individual item. To give you an idea of how your product will look, we’ve created a grading system that you can refer to when deciding to buy.

Not yet, but we are working on it! Watch this space for more.

All phones are unlocked – what this means is that our customers will be able to use our phones across all networks, local and international.

Each device comes with a corresponding set of original plug and charging cable, please refer to the product specifications in our website. 

We check every battery to make sure it reaches at least 90% of its initial charging capacity. If it does not meet this standard, the battery is automatically replaced by a new one.

All our phones are functionally and internally good as new. Where our prices differ are based on the aesthetics of the body and the screen, which are sorted according to four grades. See our grades :

Diamond: 100% fully functional. No scratches, exterior looks new. The screen is completely intact and without scratches.

Gold: 100% fully functional. Very light scratches on the exterior, invisible from more than 10 inches away. the screen is completely intact and without scratches.

Silver: 100% fully functional. Light scratches on the body that may be visible from more than 10 inches away. The screen may have small scratches that are invisible when the device is on.

All our phones are 100% functional and internally good as new. Where our prices differ are based on the aesthetics of the body and the screen, which are assigned according to three grades. Based on these grades, the prices of the models vary significantly.

They say beauty is only skin-deep, well, so are our phones. All our phones across silver and diamond are identical in their internal function and form.
However, we grade the external casing of the phones across our three-point grading system. 

Standard Delivery

We are sorry to hear that. It is very important for you to check the exterior condition of a package before signing the delivery receipt. If you have received the product with a damaged package after signing, please contact our Customer Service ASAP here (within 48 hours of receipt).

We count delivery time per business days (Monday – Friday, except public holidays). If you have purchased one of our devices on a Saturday, please expect delivery within 2 working days from Monday. If after 2 working days, your product has yet to arrive. If after checking on the shipping company’s website the package seems lost, late or stolen, do not hesitate to contact the carrier directly to clarify. If the package is lost (this is rare, but it’s important to be prepared), we are asked to open an investigation. From our end, we will do our best to assist you in your dealings with the shipping company.

As soon as we ship your product, you will receive an e-mail confirmation with tracking number and link.

Once you place your order, our team at headquarters will process, pack and ship your order within 24 hours. You will receive your tracking number by email. If your order is placed after 1:00 pm (Hong Kong time), your package will be shippped within the next business day. Please take note that during certain periods, or due to unforseen events, the delivery may take a bit longer.

We deliver in 48 hours to the major areas in Hong Kong. However, for some slightly remote regions, delivery time can take a bit longer than expected. Please see our coverage areas here

Zooppay Delivery

Zooppay allows you to check first and pay after. It’s much more than cash on delivery, our staff will allow you to check the product upon delivery and pay cash if it meets your expectation. We sell Premium Refurbished Smartphones with Premium Service!

Delivery from Monday to Friday. We offer 3 time slots for you to choose from:

  • 9am to 12pm
  • 12pm to 3pm
  • 3pm to 6pm

Step 1 : Choose Zooppay – Check&Pay on the Check Out page

Step 2 : Our Customer Care officer will contact you by email within 1 business day to arrange your delivery.

Step 3 : Reply with your most convenient time slot.

Step 4 : Our staff will deliver the product to you within 2 working days

Step 5 : You first check the product and pay cash if you are happy with it.

No worries! Our return policy is 14 days. Learn more here or contact our Customer Service who will walk you through the process here

Zoobbay warranty comes free for a 1-year period when you purchase any device on our site.

1. This covers any product defects or malfunctions which are independent of personal use. If you notice any defects within the warranty period, sign in to your account and contact our Customer Support who will take care of you within 24 hours.

2. After running thorough diagnostics, we will either repair your smartphone at no cost or exchange the product with another refurbished device in order to make everything smooth for you.

3. In the event of repairs or replacement of any part(s) of the product, this warranty will continue and remain in force for the rest of the unexpired period. If you want to know more about the warranty, read the full policy here.

We accept Visa, MasterCard, and American Express for now.

We can repair cracked screens on our phones at a special price, which will ensure that the rest of your warranty period remains valid.

We glad you asked this question! Our team is dedicated to widening the reach of the green economy. In a world where new product lifecycles get shorter and shorter, we aim to bring you more eco-conscious choices that are trustworthy. Learn more here

You did not find what your looking for ?

You can contact our customer service through your personal space here

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