An overview of the high standards we use to classify the cosmetic and aesthetic condition of our refurbished smartphones.

Measuring Excellence

When it comes to refurbished devices, the Quality Assurance Standards of the refurbisher are always the most important to consider. The best refurbishers today use extensive testing and classification systems to ensure that they always provide the best smartphone possible — both inside and out. (Learn more about our QAS process here)

Cosmetic and Aesthetic Grading Systems are used by refurbishers to classify the exterior condition of a device. At Zoobbay, we take pride in the high standards we use in our 3-Point Grading System to always deliver top-quality refurbished smartphones to our customers. 

How it works

All Zoobbay refurbished smartphones must first pass a rigorous 42-Point Control Test that ensures each device is 100% functional and all its bells and whistles work like new. This process includes simple things like the flash and auto-focus functions of the camera; all the way to more technical things like the proximity captor and Touch ID. 

Once the device has passed our 42-Point Control Test and is up to our 1-Year Warranty backed quality standard, we classify the exterior condition of the device. Here’s how:

3 Grades

All devices we sell fall into one of these three grades: Silver, Gold and Diamond. We start our grading process with a comprehensive exterior checklist. All Zoobbay devices must meet all of the following conditions to be eligible for grading:

Screen
✓ No cracks on the glass
✓ Original-brand screen
✓ Touch screen 100% working
✓ 100% cleaned and disinfected

Back
✓ 100% cleaned and disinfected
✓ Original-brand back

Function
✓ 100% functional as factory settings

Battery
✓ Original-brand battery
✓ Minimum 90% of its initial capacity

After the device has checked off all the above, these are the key quality indicators we use to determine the device’s grade:

These small but important differences in exterior quality are how we price the products available on our site. Once you’ve determined which model you’re interested in, it’s simply about choosing which grade works best for you. (See how our grades differ in price on our product page)

How we ‘measure up’

Providing the highest-quality refurbished devices at great prices to our customers is what we love to do. For us, this started with looking at our industry and understanding what we could do better. While most providers of refurbished devices use aesthetic grading systems, many include lower level grades with harsh exterior scratches and even dents that could compromise the device’s performance after purchase.

At Zoobbay, this didn’t make sense for us. We saw many providers of refurbished devices only had a warranty period of 30-days or less on the same devices. So, we decided to only provide our customers with refurbished devices that we can confidently put a 1-year warranty Zoobbay promise on — so our customers can believe in our quality as much as we do. 

(Read reviews from our customers)

Grading Success

As technicians, we’re passionate about how the refurbishing industry can impact our world by progressing toward a more circular economy. We designed our grading system so that our customers can feel great about that progress with a refurbished device that they love. 

Zoobbay’s mission is to bring new life to pre-loved devices to increase their product lifespan and reduce e-waste. Join us by shopping your new pre-loved device today! 

Back