We deliver in 48 hours to the major areas in Hong Kong. However, for some slightly remote regions, delivery time can take a bit longer than expected. Please see our coverage areas here
Once you place your order, our team will process, pack and ship your order within 24 hours. You will receive your tracking number by email. If your order is placed after 1:00 pm (Hong Kong time), your package will be shipped within the next business day. Please take note that during certain periods, or due to unforeseen events, the delivery may take a bit longer.
As soon as we ship your product, you will receive an e-mail confirmation with the tracking number.
We count delivery time per business days (Monday – Friday, except public holidays). If you have purchased one of our devices on a Saturday, please expect delivery within 2 working days from Monday. If after 2 working days, your product has yet to arrive.
If after checking on the shipping company’s website the package seems lost, late or stolen, do not hesitate to contact the carrier directly to clarify. If the package is lost (this is rare, but it’s important to be prepared), we are asked to open an investigation. From our end, we will do our best to assist you in your dealings with the shipping company.
We are sorry to hear that. It is very important for you to check the exterior condition of a package before signing the delivery receipt. If you have received the product with a damaged package after signing, please contact our Customer Service ASAP here (within 48 hours of receipt).