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How long will it take for my package to arrive?

Once you place your order, our team will process, pack and ship your order within 24 hours. You will receive your tracking number by email. If your order is placed after 1:00 pm (Hong Kong time), your package will be shipped within the next business day. Please take note that during certain periods, or due to unforeseen events, the delivery may take a bit longer.

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I have a problem with my delivery (lost or late). What should I do?

We count delivery time per business days (Monday – Friday, except public holidays). If you have purchased one of our devices on a Saturday, please expect delivery within 2 working days from Monday. If after 2 working days, your product has yet to arrive.

If after checking on the shipping company’s website the package seems lost, late or stolen, do not hesitate to contact the carrier directly to clarify. If the package is lost (this is rare, but it’s important to be prepared), we are asked to open an investigation. From our end, we will do our best to assist you in your dealings with the shipping company.