Not yet, but we are working on it! Watch this space for more.
We can repair cracked screens on our phones at a special price, which will ensure that the rest of your warranty period remains valid.
Zoobbay warranty comes free for a 1-year period when you purchase any device on our site.
1. This covers any product defects or malfunctions which are independent of personal use. If you notice any defects within the warranty period, sign in to your account and contact our Customer Support who will take care of you within 24 hours.
2. After running thorough diagnostics, we will either repair your smartphone at no cost or exchange the product with another refurbished device in order to make everything smooth for you.
3. In the event of repairs or replacement of any part(s) of the product, this warranty will continue and remain in force for the rest of the unexpired period. If you want to know more about the warranty, read the full policy here.
If the product has not met your 100% expectations, log in to your account here to contact our Customer Support. We will be in touch with you within 24 hours to walk you through the steps for return. Once the device has been returned to us according to the Return Policy, we will fully reimburse you.
We accept Visa, MasterCard, American Express and Cash via Zooppay.
Delivery from Monday to Friday. We offer 3 time slots for you to choose from:
-9am to 12pm
-12pm to 3pm
-3pm to 6pm
Step 1 : Choose Zooppay – Check&Pay on the Check Out page and select the time slot you prefer.
Step 2 : A confirmation email will be sent to you and your order will be processed accordingly.
Step 3 : Our staff will deliver the product to you within 2 working days
Step 4 : You first check the product and pay cash if you are happy with it.
Zooppay allows you to check first and pay after. It’s much more than cash on delivery, our staff will allow you to check the product upon delivery and pay cash if it meets your expectation. We sell Premium Refurbished Smartphones with Premium Service!
We deliver in 48 hours to the major areas in Hong Kong. However, for some slightly remote regions, delivery time can take a bit longer than expected. Please see our coverage areas here
Once you place your order, our team will process, pack and ship your order within 24 hours. You will receive your tracking number by email. If your order is placed after 1:00 pm (Hong Kong time), your package will be shipped within the next business day. Please take note that during certain periods, or due to unforeseen events, the delivery may take a bit longer.