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What does the 1-year warranty cover, and how does it work?

Zoobbay warranty comes free for a 1-year period when you purchase any device on our site.

1. This covers any product defects or malfunctions which are independent of personal use. If you notice any defects within the warranty period, sign in to your account and contact our Customer Support who will take care of you within 24 hours.

2. After running thorough diagnostics, we will either repair your smartphone at no cost or exchange the product with another refurbished device in order to make everything smooth for you.

3. In the event of repairs or replacement of any part(s) of the product, this warranty will continue and remain in force for the rest of the unexpired period. If you want to know more about the warranty, read the full policy here.

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How does Zooppay work?

Step 1 : Choose Zooppay – Check&Pay on the Check Out page and select the time slot you prefer.
Step 2 : A confirmation email will be sent to you and your order will be processed accordingly.
Step 3 : Our staff will deliver the product to you within 2 working days
Step 4 : You first check the product and pay cash if you are happy with it.

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How long will it take for my package to arrive?

Once you place your order, our team will process, pack and ship your order within 24 hours. You will receive your tracking number by email. If your order is placed after 1:00 pm (Hong Kong time), your package will be shipped within the next business day. Please take note that during certain periods, or due to unforeseen events, the delivery may take a bit longer.