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Choosing your next smartphone with Zoobbay’s 3-Point Grading System

An overview of the high standards we use to classify the cosmetic and aesthetic condition of our refurbished smartphones.

Measuring Excellence

When it comes to refurbished devices, the Quality Assurance Standards of the refurbisher are always the most important to consider. The best refurbishers today use extensive testing and classification systems to ensure that they always provide the best smartphone possible — both inside and out. (Learn more about our QAS process here)

Cosmetic and Aesthetic Grading Systems are used by refurbishers to classify the exterior condition of a device. At Zoobbay, we take pride in the high standards we use in our 3-Point Grading System to always deliver top-quality refurbished smartphones to our customers. 

How it works

All Zoobbay refurbished smartphones must first pass a rigorous 42-Point Control Test that ensures each device is 100% functional and all its bells and whistles work like new. This process includes simple things like the flash and auto-focus functions of the camera; all the way to more technical things like the proximity captor and Touch ID. 

Once the device has passed our 42-Point Control Test and is up to our 1-Year Warranty backed quality standard, we classify the exterior condition of the device. Here’s how:

3 Grades

All devices we sell fall into one of these three grades: Silver, Gold and Diamond. We start our grading process with a comprehensive exterior checklist. All Zoobbay devices must meet all of the following conditions to be eligible for grading:

Screen
✓ No cracks on the glass
✓ Original-brand screen
✓ Touch screen 100% working
✓ 100% cleaned and disinfected

Back
✓ 100% cleaned and disinfected
✓ Original-brand back

Function
✓ 100% functional as factory settings

Battery
✓ Original-brand battery
✓ Minimum 90% of its initial capacity

After the device has checked off all the above, these are the key quality indicators we use to determine the device’s grade:

These small but important differences in exterior quality are how we price the products available on our site. Once you’ve determined which model you’re interested in, it’s simply about choosing which grade works best for you. (See how our grades differ in price on our product page)

How we ‘measure up’

Providing the highest-quality refurbished devices at great prices to our customers is what we love to do. For us, this started with looking at our industry and understanding what we could do better. While most providers of refurbished devices use aesthetic grading systems, many include lower level grades with harsh exterior scratches and even dents that could compromise the device’s performance after purchase.

At Zoobbay, this didn’t make sense for us. We saw many providers of refurbished devices only had a warranty period of 30-days or less on the same devices. So, we decided to only provide our customers with refurbished devices that we can confidently put a 1-year warranty Zoobbay promise on — so our customers can believe in our quality as much as we do. 

(Read reviews from our customers)

Grading Success

As technicians, we’re passionate about how the refurbishing industry can impact our world by progressing toward a more circular economy. We designed our grading system so that our customers can feel great about that progress with a refurbished device that they love. 

Zoobbay’s mission is to bring new life to pre-loved devices to increase their product lifespan and reduce e-waste. Join us by shopping your new pre-loved device today! 

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What does the 1-year warranty cover, and how does it work?

Zoobbay warranty comes free for a 1-year period when you purchase any device on our site.

1. This covers any product defects or malfunctions which are independent of personal use. If you notice any defects within the warranty period, sign in to your account and contact our Customer Support who will take care of you within 24 hours.

2. After running thorough diagnostics, we will either repair your smartphone at no cost or exchange the product with another refurbished device in order to make everything smooth for you.

3. In the event of repairs or replacement of any part(s) of the product, this warranty will continue and remain in force for the rest of the unexpired period. If you want to know more about the warranty, read the full policy here.

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How does Zooppay work?

Step 1 : Choose Zooppay – Check&Pay on the Check Out page and select the time slot you prefer.
Step 2 : A confirmation email will be sent to you and your order will be processed accordingly.
Step 3 : Our staff will deliver the product to you within 2 working days
Step 4 : You first check the product and pay cash if you are happy with it.