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6 Things to Know Before Embracing Refurbished Smartphones


One of the first things that may surprise you when purchasing a refurbished phone is that the phone looks, feels and functions exactly as a new one. That’s because in the background, refurbishers will go through a strict and rigorous testing mechanism to bring the phone’s hardware and software literally, up to speed. Remember that there are various levels of qualities available on the market and price isn’t always the first thing you should look at.

Longer Life cycle

It’s a common misconception that when one buys a refurbished phone, it is on it’s last few legs of its life. It is important that you make sure you are buying from a refurbisher who remodel its phones using the original parts from the same brand manufacturer, without which you may encounter issues in the long run. This gives it a new chance in life, which can wind the clock back to when it was almost brand new, giving the phone, and its new owner, the experience and life cycle of nearly the same as that of a brand new phone.


The prices of refurbished phones on the market, are pretty difficult to resist. Savings for refurbished phones often range between 30% to 70%. That’s more than half the price of a new phone, for a phone practically as new.

Customer service care

Companies that care often put the customer at the heart of their business. They understand that the first refurbished phone purchased may come with slight worries, which is why good trusted refurbishers will provide a minimum 12-month warranty and round-the-clock service to answer any queries, provide efficient and professional quality aftercare and continue that relationship with the customer long after the first purchase.

Environmental impact

When more than 40 million tons of electronic waste are produced every year, experts estimate that only 15–20% of that e-waste is recycled, the rest of these electronics go directly into landfills and incinerators further polluting the environment. This, at its core, is the principal reason why many refurbishers like Zoobbay go to market. Refurbishment allows consumers to shop greener and consciously, at fairer prices. 

Shop stress free

Refurbishers will often allow customers a 14-day trial period for them to check out their new purchase. This is to allow customers to have a first look and feel of their new purchase at home, bringing the experience they read online at the palm of their hands.

In a nutshell

Refurbishing smartphones isn’t something one can improvise. Specific skills are required to ensure the best quality. We recommend reducing the number of intermediaries between you, as a customer, and the refurbisher. Marketplaces usually have many refurbishers selling smartphones that have been tested and refurbished following different quality assurance controls and processes. At Zoobbay, we source, we refurbish and we distribute all smartphones by ourselves to ensure a smooth experience for end users.